Butler Service

At the “high end” hotels, sometime referred to as 6-Star and often at regular 5-Star hotels in Asia, a butler service is provided. Or you can reserve a room with butler service. If this is the case, the butler will knock on your door within 15 minutes of you arriving and introduce themselves. The service will be available 24 hours per day with the butler on rotating shifts. You usually find that the daytime butler is the same every day so you will get to know them.

If you are offered a butler service, they will organize whatever you require. Tea or coffee, drinks, meals, pressing, laundry and shoe shining are all things they do. Even unpacking and packing your suitcase can be arranged by them. Advice on local area, how to get where you need to go, booking car service and anything else you ask them to do or organize. You just need to contact them usually via the phone. In some newer hotels, you can also contact them via email whether you are in the hotel or not. The butler will let you know the best way to contact them when they introduce themselves.